job description

SAP Customer Service Rep in Shoreview, MN

posted: 3/3/2010 |

job id: 200436

category: Helpdesk Support

industry: Healthcare

location: Shoreview, MN

type: Contract

required experience: 3 years

questions about this job?: (781) 938-1910

description:

Requisition # :

Assignment Information

Date Submitted :

Positions : 15

Start Date :

End Date : 05/07/2010

Order Status : Open

Order Type : Requisition for Contract Labor

CLASS Contact :

OverTime Allowed : Yes

Allow receipt of resumes for :

Interview Type : Interview

Required Travel : No Travel Required

Work Environment : Call Center

Anticipated Schedule : Typical 8 Hour/Day

Required Dress Code : Business Casual

Max resumes to receive :

Contractor Work Location : Shoreview, MN USA

Job Description

Labor Category : Administrative / Clerical

Job Family : Call Center

Job Title : Customer Service Representative (Indirect) -- 3 MONTH CONTRACT

Job Duties : Answer and Direct Incoming District/Regional Calls,Call Center Experience ,Communicate Information from Calls to Client Field Staff,Complete Fax Orders,Determine Urgency of Caller's Request,Excellent Follow-Through Skills,Independent Decision Making,Professional Telephone Etiquette Skills ,Receive and Process Customer Requests,Respond to Customer Inquiries,Key Customer Information into Computer,Typing/Data Entry,Work with Business Unit Field Employees

Skill Sets:

Required:

Desired:

Education Level:	High School Diploma or Equivalent
General Administrative Experience:	1 - 3 Years
Oral Communication:	Excellent
PC Experience :	Data Entry
PC Experience:	Internet Usage
Physical Requirements:	Lifting under 20 pounds
	Walking/Bending/Sitting
	Sit/Stand minimum six to eight hours per day
	Ability to sit of extended periods of time
Software Application Knowledge/Admin-Clerical:	Right Fax
	Windows 2000
	Acrobat Reader

Education Level:	Undergraduate Degree
General Administrative Experience:	3 - 5 Years
Software Application Knowledge/Admin-Clerical:	MS Excel
	MS PowerPoint
	Netscape 4.5

Request Notes :

MAX PAY RATE $15.55. This would be full time 10am-7pm. Preferred skill of SAP, JDE, BAAN or Oracle, experience with SAP transaction codes VA01, VA02, and VA03 or SAP Order Management" skills. MINIMUM 60 WPM Typing Speed, INDICATE TYPING SPEED WHEN SUBMITTING. The training hours will be 8 hours a day 8:00 am to 5:00 PM for 4-6 weeks. THIS POSITION IS 40 HOURS A WEEK AFTER TRAINING IS COMPLETE.

Sapphire Technologies is an EOE-M/F/V/D and is a wholly owned subsidiary of Randstad Holding nv, a $25.3 billion (€ 17.2 billion) global provider of professional employment services and the second largest staffing organization in the world.