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job description
job seekers
job search
benefits and offerings
career center
testing center
job seeker FAQs
Performance and Monitoring Agent
posted: 3/18/2010
|
job id:
200394
category:
Telecom Analysis / Engineering
industry:
Telecom
location:
Plano
,
TX
type:
Contract
required experience:
3 years
questions about this job?:
(972) 702-0377
description:
Responsible for 24/7 monitoring of customer network identifying defined problems that require some analysis by using existing procedures, techniques and methods. Specifically:
• Minimizing downtime by detecting problems early. • Basic problem analysis.
• Developing new checks/balances via scripting of use cases.
• Sending notifications and recommendations to customer • Log data for analysis Organizational Position: Member of Proactive Support Team, reports to Proactive Line Manager Interfaces: This individual interfaces with PAS team and internal customers. Tools: Monitoring tools: EWS, SONAR, ITK, VSE, various scripts Microsoft Outlook, Excel, Word CORE/CRITICAL COMPETENCIES:
• Excellent oral and written communications skills
• Excellent interpersonal and customer relations skills (both internal and external)
• Able to drive change
• Exhibits high initiative skills
• Capable of developing technical documents and papers
• Exhibits planning, organizational and administrative skills
• Understand the necessity for improvement and change.
• Telecom knowledge preferred
• Perl scripting language preferred
Sapphire Technologies is an EOE-M/F/V/D and is a wholly owned subsidiary of Randstad Holding nv, a $25.3 billion (€ 17.2 billion) global provider of professional employment services and the second largest staffing organization in the world.
