How do you screen candidates?
Our recruiters interview each potential Sapphire Technologies consultant prior to referring him or her to any of our clients. This is a key step in evaluating the candidate’s technical abilities and business knowledge, as well as his or her professionalism, communication skills, and interpersonal skills. As part of the in-house interview process, each applicant fills out a comprehensive skills questionnaire and submits a current resume that is parsed into our database and immediately matched against current requirements. We use this interview to better understand the individual’s technical experience, skill level, and work ethic, so that we place the candidate in the job best suited to his or her background. We perform customized technical testing, background checks, and drug testing upon client request.
What is the average response time a customer can expect when requesting resources for a given requirement?
Sapphire Technologies guarantees that every candidate submitted is pre-qualified with regards to available start time, available interview times, travel requirements, and rate. We can submit several qualified candidates within 24-48 hours.
Do you offer background & drug testing services?
Sapphire Technologies offers a variety of background checks including criminal, social security tracking, education verification, employment verification, professional licenses and certifications. Upon obtaining candidate approval these checks are performed by a specialty firm in a confidential and professional manner. We have also partnered with one of the top drug testing vendors in the country to offer drug testing upon client request.
I don't see an office in the city where I am located. Does that mean you can't help me?
Absolutely Not. Sapphire Technologies has a National Division, which specializes in filling needs in every city across the U.S. where we have not yet established a local presence. All Sapphire offices utilize a standard service delivery model to guarantee that you will experience the same Sapphire Technologies quality and reliability throughout our organization.
As a hiring manager, why should I use Sapphire Technologies over other agencies?
Sapphire truly wants to be the vendor of choice for our clients. Due to a mature service model and innovative approach to partnering with our clients, Sapphire has been able to develop a very strong presence in virtually every market across the country. As a result we are able to secure the best and most elite IT talent in the industry. We offer strong suite of retention and training programs as well as a variety of benefits to our contractors, many of which are long standing professionals that we have worked with for many years. Secondly, Sapphire approaches global business from a local focus so all clients are given a dedicated Account Management team to build a program for their unique needs.
What is involved in your recruiting process?
Our Account Managers work closely with hiring managers prior to and during the search process to:
- Build a complete understanding of the client’s needs, including technical requirements, start date, duration, and financial parameters
- Work in a manner which is comfortable to client personnel, and adhere to client administrative procedures
- Identify appropriate candidates in conjunction with Sapphire's Recruiters
- Provide managers with resumes of prospective candidates
- Arrange suitable interview times and methods
- Negotiate the terms and conditions of the contract
What kind of invoicing can I expect?
Sapphire Technologies handles all billing and payroll functions internally. We are able to generate invoices that accommodate our customers’ individual requirements. For example, invoices can be generated by department or for the entire company on a weekly basis and are net due upon receipt. Additionally, multiple employees may be combined on one invoice or billed separately. Invoices are always accompanied by signed timecards. If a company has specific needs that do not fit within our standard billing process, Sapphire Technologies will try to accommodate those needs.
Sapphire Technologies also offers expanded EDI (Electronic Data Interchange) services, which include both electronic billing and electronic payment options. These services reduce data keying, eliminate paper, and improve accuracy, resulting in cost efficiencies and improved customer service. Many of our clients already employ some form of EDI processing. Sapphire can utilize most systems on the market to exchange files with our clients, and we can implement a trading partner relationship based on the client specifications for transaction layouts, transaction types, and network connections.
What kind of back-office support can a client expect from Sapphire Technologies?
Sapphire Technologies is committed to providing a full service team to clients. While our Account Managers and Recruiters specialize in understanding your front office needs, Sapphire's Post Sales Service Team was established to ensure Sapphire meets all your back office requirements. Our service model is two-fold and we make sure our clients have a point of contact for all of their needs.
What can your Global Managed Services (GMS) affiliate do for me?
In addition to being a participant in managed services, Sapphire Technologies has developed its own full service capability in Global Managed Services (GMS), our managed service entity. GMS combines an end-to-end web based technology solution to save you time, money and effort by streamlining and standardizing your procurement, management and reporting processes. The result is a cost-savings of 10 – 20% on average to our clients.
Do you have international capabilities?
Yes we do. Sapphire Technologies is owned by Randstad, the second largest HR services provider in the world. In 2008, Randstad had almost 34,000 employees working from 5,200 branches in more than 50 countries worldwide. Randstad Holding nv is headquartered in Diemen, the Netherlands.